About this vacancy
Dedimo is an organisation with four initiatives in mental healthcare and a central support staff. As Quality Officer and Complaints Coordinator, you handle complaints from clients and employees independently and contribute to quality improvement, client safety and compliance with quality requirements.
What will you do?
- Handling, mediating and supporting the resolution of complaints from clients and employees
- Providing information about the complaints procedure and contributing to complaint prevention
- Monitoring complaint deadlines and processes
- Analysing complaint trends and reporting to management
- Supporting and coordinating the PDCA cycle
- Contributing to the implementation of quality policy
- Leading or participating in improvement projects relating to quality and client safety
- Preparing and supporting internal and external audits and assessments
What do they ask?
- Higher professional education (HBO) level of working and thinking
- Training as a complaints officer or a relevant quality course in healthcare is desirable
- Experience with, or demonstrable affinity for, complaints handling and quality management in healthcare
- Knowledge of relevant legislation and regulations, including the Wkkgz, and quality requirements
- Empathetic, independent and solution-oriented attitude
- Excellent communication and organisational skills
- Ability to contribute strategically while delivering operationally
- Analytical and persuasive, with the ability to create support for improvements
Standards in this role
HKZ
